As a student or prospective student at the University of South Africa (UNISA), you may have various enquiries or concerns that require attention from the university.
Before we dive into the specific email addresses for different enquiries, it’s essential to note that UNISA has a centralized contact system.
You can reach out to the university’s general enquiries email address at [email protected]. However, for more specific and efficient assistance, it’s recommended to email the relevant department or person directly.
Academic Enquiries
For academic-related enquiries, such as course information, registration, and examination results, you can email the following addresses:
- For undergraduate qualifications: [email protected]
- For honours and postgraduate diploma qualifications: [email protected]
- For master’s and doctoral qualifications: [email protected]
These email addresses are monitored by the relevant academic departments, and you can expect a response within 24 to 48 hours.
Admission and Registration Enquiries
For enquiries related to admission and registration, such as application status, admission requirements, and registration deadlines, you can email the following addresses:
- For undergraduate qualifications: [email protected]
- For honours and postgraduate diploma qualifications: [email protected]
- For master’s and doctoral qualifications: [email protected]
These email addresses are monitored by the admissions and registration departments, and you can expect a response within 24 to 48 hours.
Financial Aid and Funding Enquiries
For enquiries related to financial aid and funding, such as NSFAS applications, bursaries, and scholarships, you can email the following addresses:
- For NSFAS-related enquiries: [email protected]
- For bursary and scholarship-related enquiries: [email protected]
These email addresses are monitored by the financial aid department, and you can expect a response within 24 to 48 hours.
Technical Support Enquiries
For technical support-related enquiries, such as issues with myUnisa, online registration, and examination results, you can email the following addresses:
- For technical support: [email protected]
This email address is monitored by the IT department, and you can expect a response within 24 to 48 hours.
International Student Enquiries
For international student-related enquiries, such as application procedures, admission requirements, and study permits, you can email the following addresses:
- For international student enquiries: [email protected]
This email address is monitored by the international office, and you can expect a response within 24 to 48 hours.
Student Support Services Enquiries
For student support services-related enquiries, such as counselling, academic support, and disability support, you can email the following addresses:
- For student support services: [email protected]
This email address is monitored by the student support services department, and you can expect a response within 24 to 48 hours.