As a student at the University of South Africa (UNISA), it’s essential to know who to contact for various queries, concerns, or support.
With a large student body and a wide range of academic programs, UNISA has established a comprehensive support system to ensure students receive the help they need.
UNISA Contact Centre
The UNISA Contact Centre is the primary point of contact for students seeking general information, academic advice, or technical support.
The centre operates from Monday to Friday, 08:00 to 17:00, and can be reached via phone, email, or fax.
Phone: 011 652 0312 (Option 1)
Email: [email protected]
Fax: 011 652 0313
The Contact Centre is equipped to handle a wide range of queries, from admission requirements and course information to examination timetables and graduation ceremonies.
Regional Centres and Service Points
UNISA has established a network of regional centres and service points across South Africa to provide students with easy access to support services.
These centres offer a range of services, including academic advising, registration, and examination services.
Students can visit the UNISA website to find their nearest regional centre or service point.
Each centre has its own contact details, including phone numbers, email addresses, and physical addresses.
Faculty and Departmental Contacts
For specific academic-related queries, students can contact their respective faculties or departments directly.
Each faculty and department has its own set of contact details, including phone numbers, email addresses, and physical addresses.
Students can find the contact details for their faculty or department on the UNISA website or by consulting their student handbook.
It’s essential to note that faculty and departmental staff may have limited availability, so students should plan accordingly.
Student Support Services
UNISA offers a range of student support services to help students succeed in their academic pursuits.
These services include academic advising, counseling, and support for students with disabilities.
Students can access these services by contacting the relevant department or centre directly.
For example, students seeking academic advising can contact the Academic Advising Centre, while students requiring counseling services can contact the Counselling and Career Development Unit.
Technical Support
UNISA provides technical support to students experiencing difficulties with online systems, including myUnisa, the university’s online learning platform.
Students can contact the IT Support Centre for assistance with technical issues.
The centre operates 24/7 and can be reached via phone, email, or online chat.
Phone: 011 652 0222
Email: [email protected]
Library and Information Services
The UNISA Library and Information Services department provides students with access to a vast collection of academic resources, including books, journals, and online databases.
Students can contact the library for assistance with research, referencing, and accessing library resources.
The library operates from Monday to Friday, 08:00 to 17:00, and can be reached via phone, email, or online chat.
Phone: 011 652 0246
Email: [email protected]